Please read the following terms and conditions before making a purchase with Abigail J Marsh.

Postage & Shipping

All items are shipped via Royal Mail Special Delivery Guaranteed by 1 PM. This service offers fully tracked and signed-for delivery from Monday to Friday.

Upon ordering, your email address and phone number will be provided to Royal Mail to enable tracking and delivery updates. This is in line with my Privacy Policy.

As part of the shipping requirements, all parcels will include the sender’s details (Abigail J Marsh, and sending address) on the packaging. While I strive to keep packaging minimal and discreet, for those who wish to give as a gift, this information is necessary to ensure the return of any lost or undeliverable packages.

Shipping Times

Please note that all items are handmade to order, which may require some production time. If you require an item by a specific date, please contact me in advance to confirm availability.

While I will do my utmost to dispatch your order promptly, please allow for potential delays in the postal system beyond my control.

Late or Missing Parcels

Royal Mail Special Delivery provides full tracking with signature confirmation. You can track your order using the provided information and view delivery details, including the signature of the recipient.

If you believe your parcel may be missing Royal Mail suggests the following:

  • check whether the item was sent using a service that gets a signature on delivery. If it was, do you recognise the name or signature of the person who signed for it? The signature will be provided by the person who accepted the delivery and not always the person on the address label.
  • If the item was sent to your home, ask anyone else living there if they accepted the delivery. Please also check if the item has been left with a neighbour, or in your designated Safeplace if you have one.

Please follow these steps before contacting me regarding a missing parcel. I will then initiate an investigation with Royal Mail within 14 days of the dispatch date.

Please note: While I will assist in the investigation, I cannot guarantee the recovery of lost items.

Arrived Damaged

Sometimes the Postal Service may have a role in the way your item has arrived. If it has been damaged as a result of postage, then I need to inform them as soon as possible. I am essentially their customer, so I will need a photo of the damage to show the postal courier to start a claim. Please return the item to me via a trackable and insured route. In the UK Special Delivery is recommended, you will be refunded for this postage and item if damage can be clearly proven it was from the postage. It maybe that I can exchange it for the same item, if this is the case I will contact you on how to proceed with your exchange. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Returns

My refund and returns policy lasts for 30 days. If 30 days have passed since your purchase, I can’t offer you a full refund or exchange. You may request a cancellation of your order within 1 hour of your purchase. This can be done via email. Please read the following in full before emailing to ensure you meet the requirements of a return or a refund.

Conditions of Return

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please note that earrings are exempt from being returned for hygiene reasons.

Additional non-returnable items:

  • Custom or personalised orders
  • Gift cards
  • Sale Items

To complete your return, I require a receipt or proof of purchase. Please do not send your purchase back unless asked to. Buyers are responsible for the return postage cost. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund. If you have been approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds

I will email you to say your refund is on its way to you. Please allow time for it to be processed. If you don’t receive a refund within a week, first check your bank account. Then contact your credit card company or bank, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact me at abi@abigailjmarsh.co.uk.

Right to Cancel

Things happen, life and priorities change.  Sometimes you may want to make a purchase and then something happens which means you have to cancel it. Let me know within 1 hour of purchase to be eligible for cancelation of any non-bespoke item.

Cancelling an Order

Let me know that you have changed your mind within 1 hour of purchase. For any commission that you cancel, a non-refundable deposit of 50% is required for all commissions in silver, and the cost of the metal for those in gold. However, if I cancel the commission, you will be notified in writing, and if not at fault, fully refunded. (This would only happen where circumstances are beyond my control and would make it impossible for me to complete the work).

Received but Changed my Mind

I have received it, but changed my mind. Send it back within 30 days for a refund of the item cost. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please note, this does not apply to bespoke items, or items for piercings – earrings. You are responsible for the return postage, which must be trackable and insured. You will be notified when you can send them back and please respond to say you have posted these with proof of the tracking number.  

Developed a Fault

I want to make sure you are happy with your purchase and you want to make further purchases from me in the future.  Sometimes things happen that mean items can develop faults. Let me know as soon as possible after purchase if you find this has happened.  You have 30 days to return it for a refund; after that, it can only be a partial refund. If you have accidentally damaged it, send it to me, and I will see what I can do to fix it. Some repairs if they take time will need to be paid for to cover my time costs. You are responsible for the return postage, which must be trackable and insured. You will be notified when you can send them back and please respond to say you have posted these with proof of the tracking number.

Sale Items

Only regular priced items may be refunded and returned. Sale items cannot be refunded or returned.

Gifted Items

If the item has been gifted to you and you require a refund or exchange, I will need to be in contact with the gift giver. They will need to send me proof of purchase and I will contact them on how to proceed.

You are responsible for the return postage, which must be trackable and insured. You will be notified on when you can send them back and please respond to say you have posted these with proof of the tracking number.

Please Note

If you are returning more expensive items, I recommend you consider using a trackable shipping service or purchasing shipping insurance. I cannot guarantee that I will receive your returned item.

By purchasing from Abigail J Marsh you are agreeing to these terms and conditions.

Contact me at abi@abigailjmarsh.co.uk if you have any questions regarding the above.